All of The Island Culture's products are non-refundable. If you find your item isn't fitting quite right, we are more than happy to do an exchange by issuing you a store credit to the value of your item (minus original shipping charges) if the following is met:
- Items must be shipped out within 14 days after receiving your return authorization number
- Returned items must be in their original form (not worn, altered, washed) and have all original tags/labels attached
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the return amount takes you under the threshold for free postage, the amount will be deducted from your refund as you will no longer be eligible.
- You must provide the tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return parcels without the information.
- A store credit code will be issued for the amount of piece/s returned excluding the original shipping cost.
- Once your return has been received and inspected, we'll email you to let you know when the store credit has been issued.
We recommend returning your item back to us, then using your store credit to place a new order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If the return amount takes you under the threshold for free postage, the amount will be deducted from your refund as you will no longer be eligible.
NON-RETURNABLE & NON-EXCHANGABLE ITEMS
Please note that any orders purchased with store credit/ gift card is not eligible for return or exchange.
Kindly double check that the items you wish to return do not fall under this list. Please note that any on sale/discounted item(s) can’t be returned or exchanged, unless they are faulty.
- Sale items
- E-Gift cards
- Lingerie sets (including women's shapewear and body shapers)
- Swimwear (bikini bottoms, bikini sets and one-piece swimsuits)
Send an email to firstname.lastname@example.org with clear photos of the fault(s) and include your order number in the subject line. We will get back to you as soon as possible.
Please note... All color shades can slightly differ in each production run. We also shoot a lot of our photography on film, therefore lighting may have an effect on the color(s) in the photos and the fabric color may appear slightly different in real life.
- Email email@example.com including your full name and order number. Attach photo(s) in the email if you have received a defective item or wrong color/style/size.
- We will review your return item(s) and send an email to update you on whether the request has been approved or denied.
- Return Authorisations Number will be issued if your return is approved. Follow the instructions and ship your item(s) to the return address we provide in our reply.
- You must provide a valid tracking number with the name of your chosen shipping carrier. Our warehouse will not accept any return packages without this information.
- As soon as your return has been processed at our warehouse, we will send you an email on whether your returned item(s) are approved or denied. If it is approved, the store credit will be issued and sent to you via email within 14 working days.