Shipping Policy

The Island Culture offers worldwide shipping by partnering with the local post in your country to complete deliveries.

COUNTRY SHIPPING RESTRICTIONS

Due to restrictions from our financial partners,The Island Culture does not ship to the following countries: Belarus, Burma, Congo, Cote d'Ivoire, Crimea, Cuba, Iran, Iraq, Liberia, Libya, Montenegro, North Korea, Somalia, Sudan/South Sudan, Syrian Arab Republic, Yemen, Zimbabwe. We reserve the right to cancel any order that contains a shipping address within a country to which we do not ship.

Delivery Information

Disclaimer: Please note The Island Culture are not responsible for delivery schedule and cannot guarantee your item will be received within the estimated delivery timeframe. Sometimes unforeseen delays occur due to mailing volume of shipping carriers, public holidays, peak periods, customs processing delays, inaccurate or incomplete shipment information (such as P.O. Box for receiver address, missing or inaccurate receiver telephone number), or unavailability or refusal of the receiver to accept delivery.

Free Standard Shipping

Destination

Est. Delivery

Armenia

15-30 business days

Australia

10-20 business days

Austria

10-20 business days

Azerbaijan

15-30 business days

Brazil 

10-20 business days

Belgium

10-20 business days

Bulgaria

15-30 business days

Cambodia

15-30 business days

Canada

10-20 business days

Cyprus

15-30 business days

China

7-15 business days

Croatia

10-20 business days

Czech Republic

10-20 business days

Denmark

15-30 business days

Estonia

10-20 business days

Finland

10-20 business days

France

10-20 business days

Germany

10-20 business days

Greece

10-20 business days

Hong Kong

7-15 business days

Hungary

10-20 business days

Iceland

10-20 business days

India

15-30 business days

Indonesia

15-30 business days

Ireland

10-20 business days

Italy

10-20 business days

Israel

10-20 business days

Japan

10-20 business days

Kuwait

10-20 business day

Latvia

10-20 business days

Lebanon

15-30 business days

Lithuania

10-20 business days

Luxembourg

10-20 business days

Macao

7-15 business days

Malaysia

7-15 business days

Mexico

15-30 business days

Netherlands

10-20 business days

New Zealand

10-20 business days

Norway

10-20 business days

Peru

15-30 business days

Oman

15-30 business days

Poland

10-20 business days

Portugal

10-20 business days

Qatar

15-30 business days

Romania

15-30 business days

Russia

10-20 business days

Saudi Arabia

10-20 business days

Singapore

10-20 business days

Slovakia

10-20 business days

Slovenia

10-20 business days

South Africa

15-30 business days

South Korea

10-20 business days

Spain

10-20 business days

Sweden

10-20 business days

Switzerland

10-20 business days

Taiwan

7-15 business days

Thailand

15-30 business days

Turkey

15-30 business days

UAE

10-20 business days

Ukraine

10-20 business days

United Kingdom

10-20 business days

United States

7-15 business days

Express Shipping

 Fee

Available on request. Please email support@theislandculture.com before purchase.

Est. Delivery

3-6 business days

Where are your items shipped from?

Orders are shipped from our fulfillment centers in the Asia Pacific. (Hong Kong, Singapore, Malaysia, and China).

Processing time

Order processing time is about 3-6 business days. In some cases, processing may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays).

Cancellation Policy

Orders cannot be canceled after they have been placed.

Track my order

A shipping confirmation email will be sent to you once the order has been dispatched. You will be able to track your parcel status using the tracking number and tracking link provided.

Remark: The tracking information will become available 3-6 business days after parcel dispatch

Incorrect shipping information

The Island Culture is not responsible if a package is not deliverable due to the missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at checkout. If you realize you have made an error, e-mail us as soon as possible explaining the error and provide the correct information within 24 hours. However please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage. The Island Culture reserves the right to charge a re-shipment fee.

Email: support@theislandcutlure.com   

With the subject: URGENT SHIPPING ADDRESS ERROR

Lost packages

The Island Culture is not responsible for lost or stolen packages or packages delayed in transit. In the rare event that a package never reach you after 60 business days, and we can no longer trace the package in our tracking system. You will have to obtain a proof from your local post office stating that you haven't received any packages from our sending address within this time period, and we will ship out another package again as soon as possible.

Important

If you did not pick up your package within 14 days and the package got returned, we will not refund your order.

Usually, the post office will send a pickup notice to your address for a large package which they can't deliver or if you missed the delivery. After 14 waiting days, if your package is returned by the post office, then it will either get destroyed or become an unregistered package on the way back. Since no one is paying for the return, it might get lost on the way back or destroyed by the custom.

If we did receive your return package, we will send you an email including a link for you to pay for the re-shipping fee and arrange to ship out the parcel again as soon as possible.

Duties & taxes

The Island Culture is not responsible and has no control on customs inspections or sudden changes in strict custom. These circumstances may, unfortunately, delay the shipping time of your order. Any customs, import duties, fees, taxes and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery). Customs policies vary between countries, please contact your local customs office for further information.